TERMS & CONDITIONS

  • Shipping speed and delivery charges
    Nidco Herbal Heritage ships its products to almost all parts of India.
    Please note: In case you want to order any liquid items please contact the company prior to making the payment.
    Free shipping on orders over ₹600. Shipping charge of ₹100 will apply on orders below ₹600.
    *Estimated delivery time is 2 to 4 days post shipping (business days exclude Sundays and other holidays).
    We aim to provide a delightful customer experience by delivering your products within the estimated delivery time. However, there might be unexpected delays in the delivery of your order due to unavoidable and undetermined logistic challenges beyond our control, for which we are not liable. We would request you to cooperate as we are continuously working towards fulfilling your order on time.

    Also, we reserve the right to cancel your order at our sole discretion in cases where it takes longer than the usual delivery time, or the shipment is physically untraceable and refund the amount paid to source of payment.

    Orders placed after 4 p.m. on Fridays will be processed for shipment only on the following Mondays.

    Below are the courier partners we work with:
    Trackon Courier, Maruti Courier Services Pvt. Ltd., India Post –  Govt .Speed Post Service, Delhivery.

  • Once the payment is confirmed and the order is processed, you will receive a confirmation from us and for further assistance you can connect with us on info@nidcoherbal.com

    Payment mode: You can pay online using wire/ bank / fund transfer, E-wallet modes like Paytm, Google Pay, Internet banking and more.

    Additional charges: There are no additional charges.

    * The delivery time estimates may vary slightly from State to State. Days are calculated as working days, excluding Saturdays, Sundays, and Holidays.

    2) Terms Of Use
    This site (the "Site")is owned and operated by Northern India Drug Company ("we" or "us") for your information, education and communication.Please feel free to browse the Site; however, your access and use of the Site is subjected to the following terms and conditions ("Terms and Conditions") and all applicable laws. By accessing and browsing this Site, you accept, without limitation or qualification, the Terms and Conditions. If you do not agree with any of the below Terms and Conditions, do not use this Site. We reserve the right, in our sole discretion, to modify, alter or otherwise update these Terms and Conditions at any time and you agree to be bound by such modifications, alterations or updates.

    3) Intellectual Property Rights
    All material on this Site ("Material"), including but not limited to text, images, illustrations, etc. are protected by copyrights which are owned and controlled by us or by other parties that have licensed their material to us. Material from the Site or any website owned, operated, licensed or controlled by us may not be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Specifically, you should not attempt to "pass off" any of the Material as your own work. Modification of the Material or use of the Material for any other purpose is a violation of the copyrights and other proprietary rights. For purposes of these Terms and Conditions, the use of any material on any other website or networked computer environment is prohibited. The trademarks, logos and service marks ("Marks") displayed on the Site are our property and the property of other parties. Users are prohibited from using any Marks without our written permission or third parties, which may own the Marks.

    4) Linked Sites
    We may provide links and pointers to Internet sites maintained by others ("Third Party Sites"). We are not responsible for the contents of or any products or services offered in such Third Party Sites.

    DISCLAIMER OF WARRENTIES -
    TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW, NEITHER WE NOR ANY OTHER PARTY INVOLVED IN CREATING, PRODUCING, OR DELIVERING THE SITE IS LIABLE FOR ANY DIRECT, INCIDENTAL, CONSEQUENTIAL, INDIRECT, OR PUNITIVE DAMAGES ARISING OUT OF YOUR ACCESS TO, OR USE OF, THE MATERIAL OR THE SITE. WITHOUT LIMITING THE FOREGOING, EVERYTHING ON THE SITE IS PROVIDED TO YOU "AS IS" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. WE SHALL HAVE ABSOLUTELY NO LIABILITY IN CONNECTION WITH THE SERVICES INCLUDING WITHOUT LIMITATION, ANY LIABILITY FOR DAMAGE OR INJURY TO YOU OR DAMAGE TO YOUR COMPUTER HARDWARE, DATA, INFORMATION, AND BUSINESS RESULTING FROM THE MATERIAL OR THE LACK OF INFORMATION AVAILABLE ON THE SITE. ADDITIONALLY, WE SHALL HAVE NO LIABILITY FOR:
    1. ANY LOSS OR INJURY CAUSED, IN WHOLE OR IN PART, BY OUR ACTIONS, OMISSIONS, OR NEGLIGENCE, IN PROCURING, COMPILING, OR DELIVERING THE MATERIAL;
    2. ANY ERRORS, OMISSIONS, OR INACCURACIES IN THE MATERIAL REGARDLESS OF HOW CAUSED, OR DELAYS OR INTERRUPTIONS IN DELIVERY OF THE MATERIAL; OR
    3. ANY DECISION MADE OR ACTION TAKEN OR NOT TAKEN IN RELIANCE UPON THE MATERIAL FURNISHED AT THIS SITE.

    We make no warranty, representation or guarantee as to the content, sequence, accuracy, timeliness or completeness of the Material or that the Material may be relied upon for any reason. We make no warranty, representation or guaranty that the Material will be uninterrupted or error free or that any defects can be corrected. For purposes of this section, "we" shall include Northern India Drug Company, and its subsidiaries, successors, shareholders, and their respective employees, partners, principals, agents and representatives, and any third-party providers or sources of information or data.
    5) Limitation of Liability
    Under no circumstances shall we be liable for any losses or damages whatsoever, whether in contract, tort or otherwise, from the use of, or reliance on, the Material, or from the use of the Internet generally.
    Your use and browsing of the Site is at your risk. You should not rely on any of the Material and instead should seek other opinions before taking any action or determining not to take any action, which could lead to injury, harm or damage of any kind. Please do not rely upon information provided in this website as "medical advice". This website is not a substitute for a doctor or medical consultancy of any sort. For purposes of this section, "we" shall include Northern india drug Company, and its subsidiaries, successors, shareholders, and their respective employees, partners, principals, agents and representatives, and any third-party providers or sources of information or data.

    6) Limitation of Remedy
    If you are damaged or injured by any of the Material contained in the Site, or you are dissatisfied with the Site or Material for any reason, then your sole and exclusive remedy is to discontinue accessing and using the Site.

    7) Jurisdictional Issues
    The Site is controlled and operated by us from our offices in Dehradun, India. We make no representation that Material in the Site is appropriate or available for use in other locations. Those who choose to access this Site from other locations do so on their own initiative and are responsible for compliance with local laws, if and to the extent local laws are applicable. This agreement shall be governed by, construed and enforced solely in accordance with the laws of the India and the courts at Dehradun shall have exclusive jurisdiction in this regard. This is the entire agreement between the parties relating to the matters contained herein.

    8) Termination
    This agreement will terminate immediately without notice from us if in our sole discretion you fail to comply with any term or provision of this Agreement. Upon termination, you must destroy all materials obtained from this Site and all copies thereof, whether made under the terms of this Agreement or otherwise. In the event of termination, the disclaimers of warranties and limitations of liabilities, damages and remedies set forth in this Agreement shall survive.

    9) Other
    If any provision of this agreement shall be unlawful, void, or for any reason unenforceable then that provision shall be deemed severable from this agreement and shall not affect the validity and enforceability of any remaining provisions. We may at any time revise these Terms and Conditions by updating this posting. You are bound by any such revisions and should therefore periodically visit this page to review the then current Terms and Conditions to which you are bound.

    USE OF THIS SITE SIGNIFIES YOUR AGREEMENT TO THE TERMS OF USE
    Privacy Policy
    At Northern India drug Company, we respect every individual's right to privacy. Our relationship with you is our most valuable asset and is the very basis of our name and reputation.

    Information Collection and Use
    This privacy policy ("Privacy Policy") notice tells you about the information we collect from you when you use our website. In collecting this information, we are acting as a data controller and, by law, we are required to provide you with information about us, about why and how we use your data, and about the rights you have over your data. Be informed that we strictly do not share your Personal Information to any third parties in any manner other than for the reasons mentioned herein this Privacy Policy.
    Who are we?
    We are Northern India Drug Company.
    Our address is
    NORTHERN INDIA DRUG COMPANY(REGD.)
    G-77, U.P.S.I.D.C, Selaqui,
    Dehradun-248011 INDIA
    NORTHERN INDIA DRUG COMPANY (REGD.)
    1st Floor, 46, Dispensary Road,
    Dehradun-248001 INDIA
    You can contact us by post at the above address, by email at info@nidcoherbal.com or by telephone on 0135-26-54884(Available between 1000 hrs IST to 1700 hrs IST, Monday to Friday).

    How we use your information
    What information do we collect?
    Why do we collect this information?
    When you use our website?
    How long do we keep your information for?
    When you submit an enquiry via our website?
    When you sign up to receive our newsletter?
    When you submit a review about us?
    When you take part in our feedback survey?
    Your rights as a data subject
    Your right to complain
    When does this Privacy Policy apply?
    Updates to this privacy policy
    What information do we collect?
    We collect information about you at our Website. Some of this information does not identify you personally, but provides us with information about how you use our services and engage with us (we use this information to improve our services and make them more useful to you). The information we collect about you, your spouse or children includes some or all the following:

    Name (including title);
    Address;
    Country;
    Phone number;
    Email address;
    Gender
    Date of birth
    Anniversary Date
    Your IP address
    Order details;
    Query
    I need help with (Subject)
    Comments
    Why do we collect this information?
    Name (including title)
    To create user name/ required to provide personalized experience while answering question/ required to generate order invoice and shipment details by us as well as our shipment partner.
    Address
    Required to generate order invoice and shipment details by us as well as our shipment partner including the Post code, City, Country etc... These details will be printed on the shipment labels for facilitating the delivery process.
    Country
    We require the country you belong to answer you better/ to analyse your health related query better.
    Phone Number
    Required to identify you as a member of the loyalty program, generate order invoice and shipment details by us as well as our shipment partner/ we may use your telephone number to contact you regarding your purchase
    Email id
    Your email id is required to answer your question, to contact you in case we need more details about your question, to revert with the solution to your query, to receive communication on order related updates and if you subscribe, you may opt to receive offer and promotional emails.
    Date of Birth
    We require the date of birth to offer discounts and special offers. Maybe used for analytical purposes, to understand age and provide relevant offers.
    Anniversary Date
    We require the Anniversary date to offer anniversary discounts and special offers.
    Gender
    We require gender details for analytical purposes to provide relevant offers. IP address
    We record IP address to show that the correct tax was applied to the sale, which we are required to do by law. Required to store for security purposes for aiding us to track any individual in case of any misshaping in our website/ system
    Order Details
    To create a record of your order, to fulfil the orders and analysing our sale in each arena
    Query
    Please write a brief description of the health query you would like to ask our experts. Our experts will be unable to help you with the desired solution if this field is incomplete or blank
    I need help with (Subject)
    Required to direct questions to the right team to provide quick solutions
    Comments
    Enter further details to your query/ question to better understand the situation When you use our website?
    When you use our website to browse our products and services and view the
    information we make available, a number of cookies that we and third parties use to allow the website to function, to collect useful information about visitors and to facilitate you better experience.
    Some of the cookies we use are strictly necessary for our website to function, and we don't ask for your consent to place these on your computer.
    However, for those cookies that are useful but not strictly necessary we will always ask for your consent before placing them. As well as the cookies we use, various third parties also place them on your computer, again with your consent.
    How long do we keep your information for?
    There is no stipulation to preserve your personal information in an identifiable format for longer than the provisioned time limit. If we have a relationship with you, we hold your personal information for 2 years from the date our relationship ends. We only store your personal information for this period to establish, bring or defend legal claims as a mandatory legal requirement The only exceptions to the periods mentioned above are in situations where in the law requires us to hold your personal information for a longer period, or delete it sooner; Where you have raised a complaint or concern regarding a product or service offered by us, in which case we will retain your information for a period of 2 years following the date of that complaint or query; or
    However, you exercise your right to have the information erased (where it applies) and we do not need to hold it in connection with any of the reasons permitted or required under the law;
    When you submit an enquiry via our website?
    When you submit an enquiry via our website, we ask you for your name, contact telephone number and email address.
    We use this information to respond to your query, including providing you with any requested information about our products and services. We may also email you several times after your enquiry in order to follow up on your interest and ensure that we have answered your it to your satisfaction. We will do this based on our legitimate interest in providing accurate information prior to a sale.
    We do not use the information you provide to make any automated decisions that might affect you.
    When you sign up to receive our newsletter?
    When you sign up to receive our newsletter, we ask for your name and your email address.
    We will ask for your consent to use your name and email address to email you our newsletter which contains information about our products and other information which we feel might be of interest to you.
    You can withdraw your consent at any time and we will stop sending you the newsletter.
    Your name and email address are shared with a third party mailing system. We do not use the information you provide to make any automated decisions that might affect you.
    We keep your personal data for as long as we produce and distribute our newsletter. If you withdraw your consent, we will mark your details so that they are not used and delete them after two years.
    When you submit a review about us?
    When you submit a review about us we record your name, your email address and your IP (Internet Protocol) address, which is the address of your computer on the Internet.
    We use this information to provide verified independent views about our products and services to potential customers. Your name and the content of your review (but not your email address or IP address) may be publicly displayed on our website. We will do this based on our legitimate interest in marketing our products and services.
    We do not use the information you provide to make any automated decisions that might affect you.
    Your personal data is stored for as long as we are marketing the product or services that the review refers to, after which it is deleted. You may ask us to remove your review at any time.
    When you take part in our feedback survey?
    When you take part in our feedback survey, we record your name, your email address, your organisation name, your job role and your answers to questions we ask about your opinion of, and use of, our products and services.
    We use this information to develop and improve our products and services and our customer relationships. We will do this based on our legitimate interest in marketing our products and services.
    We do not use the information you provide to make any automated decisions that might affect you.
    Your personal data is stored for two years, or for as long as we are marketing the product or services that the review refers to, whichever is shorter. You may ask us to remove a testimonial that is based on your feedback from our website at any time.
    Your rights as a data subject
    By law, you can ask us what information we hold about you, and you can ask us to correct it if it is inaccurate. If we have asked for your consent to process your personal data, you may withdraw that consent at any time.
    If we are processing your personal data for reasons of consent or to fulfil a contract, you can ask us to give you a copy of the information in a machine-readable format so that you can transfer it to another provider.
    If we are processing your personal data for reasons of consent or legitimate interest, you can request that your data be erased.
    You have the right to ask us to stop using your information for a period of time if you believe we are not doing so lawfully.
    Finally, in some circumstances you can ask us not to reach decisions affecting you using automated processing or profiling. To submit a request regarding your personal data by email, post or telephone, please use the contact information provided above in the Who Are We section of this policy.
    Your right to complain
    If you have a complaint about our use of your information, we would prefer you to contact us directly in the first instance so that we can address your complaint.
    If you have any specific data protection concerns or a complaint, you can contact our privacy team at info@nidcoherbal.com Or the telephone: on 0135-26-54884 (Available between 1000 hrs IST to 1700 hrs IST).
    NORTHERN INDIA DRUG COMPANY(REGD.),
    G-77, U.P.S.I.D.C, Selaqui,
    Dehradun-248011 INDIA
    If you have any questions regarding the processing of your personal information, please contact: info@nidcoherbal.com
    When does this Privacy Policy apply?
    This Privacy Policy applies to all of the services offered by Northern India Drug Company, via its websites that include www.nidcoherbal.com, but excludes services offered by other companies or individuals, including products or sites that may be displayed to you the products of nidco when browsed in search of our official website.
    Updates to this privacy policy
    We regularly review and, if appropriate, update this privacy policy from time to time, and as our services and use of personal data evolves. If we want to make use of your personal data in a way that we haven't previously identified, we will contact you to provide information about this and, if necessary, to ask for your consent.
    Version 1.2, Date: 24/10/2020
    We will update the version number and date of this document each time it is changed.
    Return Policy
    We offer a 100% no quibble money back guarantee. If you are not satisfied with any of our products that you have purchased from us, we will give you a 100% refund (excluding delivery charge.
    Returns for refund must be received back into the warehouse within 15 days from the date of purchase. When returning goods, please quote the - order number, your name, name of the product and the reason why you are returning the goods.
    How do the users tell you that they want to return the goods in the first place? The customers communicate to us on returns through an email to info@nidcoherbal.com or by phone with a call to out 0135-26-54884.
    What if there's a delay in the post and it gets back to you after 30 days? We issue a no quibble refund / replacement for products that are received back in our warehouse within 15 days. In case of shipments reaching us after 15 days due to unavoidable reasons like postal delays, we take it on a case-to-case basis to address the problem.
    Where is the warehouse users are supposed to post products to?
    NORTHERN INDIA DRUG COMPANY(REGD.),
    G-77, U.P.S.I.D.C, Selaqui,
    Dehradun-248011 INDIA
    Do you refund users for postage expense of returning the goods or not? No. We do not refund users for postage expense incurred for returning goods.
    What is our replacement guarantee?
    We offer a 100% no quibble money back guarantee. If you are not satisfied with any of our products that you have purchased from us, we will give you a 100% refund (excluding delivery charge and gift-wrapping where appropriate).
    Returns for refund must be received back into the warehouse within 15 days from the date of purchase. When returning goods, please quote the - order number, your name, name of the product and the reason why you are returning the goods.
    In a few cases, we ensure that pickup is arranged at the earliest and we ship the replacement as soon as we receive the item from our courier partner. Replacement is subject to availability of stock with us. In case a replacement is not available, we will refund the amount for the same.
    When are returns not possible?
    Returns are not possible in the following cases:
    Used products
    Return request is made outside the specified time frame.
    Products with tampered or missing serial numbers, including price tags & labels.
    Can I return Part of My order?
    Yes, a return is possible at item level and if you have ordered multiple items, you can request a return for a partial quantity. But shipment charges of the same needs to be borne by customer. Returns must be received back into the warehouse within 15 days from the date of purchase.
    When are refunds provided?
    Refunds are provided only in cases of damage in transit or cannot provide replacement due to no stock availability. In case of returns, a refund is issued once the products are received at our warehouse.
    I have requested for replacement when will I get it?
    Replacement would be sent to customers when the products that need to be replaced are sent from the customers and they share the details of couriers with us. The replacement of parcels would reach the customers within 5-7 working days from the date of shipment.